Implementation the Quality Management System (QMS) as a management tool for operations and services has improved the claims adjusting processes and ensured compliance with the requirements of clients and stakeholders involved in the claims. This has significantly increased the satisfaction of Insurers and Reinsurers. The QMS enables us to maintain high standards, continuously improve our processes, and effectively respond to the needs and expectations of our Clients.

At SPAR, we are committed to environmental sustainability by taking measures to reduce the impact of our activities on the environment. We prioritize energy efficiency by using low-energy consumption light bulbs in our offices, implementing material separation for recycling, and reducing paper consumption by 80%. Our goal is to achieve zero paper consumption for office services within the next 3 years. Furthermore, the SPAR team is fully aware and educated about the importance of sustainability, both within and outside the company, promoting a culture of environmental responsibility.

In the social aspect, SPAR focuses on upholding human rights and establishing fair relationships with our employees and Clients. We actively promote diversity and inclusion within our company through initiatives such as training programs, employee benefits, ensuring a safe and healthy work environment, and making donations to social institutions that prioritize the well-being of our team and communities.

Regarding governance, SPAR adopts a transparent and ethical approach to decision-making. We have clear policies and codes of conduct that guide the behavior of our employees and provide guidelines for responsible management. Our commitment to governance ensures that our decisions are made with integrity and accountability.

At SPAR, ESG principles are deeply ingrained in our operations, reflecting our dedication to environmental sustainability, social responsibility, and ethical governance. We strive to make a positive impact on society while delivering excellence in Insurance and Reinsurance services to our valued Clients.

SPAR International Aviation Claims Adjusters holds the Trademark Registration Certificate No. 841399573 issued by the National Institute of Industrial Property (INPI) under the Ministry of Economy. This certificate, obtained on 05/11/2019, in accordance with Law No. 9,279 of 05/14/1996, ensures the ownership and exclusive use of this adjuster brand.

The General Data Protection Act (LGPD) is legislation aimed at ensuring the protection of the personal data of Brazilian citizens. Since its enforcement in September 2020, companies that collect, store, and use personal data must comply with the LGPD. In this regard, SPAR has taken measures to ensure the protection of the personal data it collects and uses.

SPAR is a company that provides aviation claims adjusting services. To carry out this work, we need to collect and store a large amount of personal information, such as names, addresses, phone numbers, flight information, as well as information about the aircraft involved in the claims. This data is essential for conducting accurate investigations and analyses. However, it is crucial for SPAR to ensure the security and privacy of this data in compliance with the LGPD.

To be in accordance with the LGPD, SPAR has implemented several measures to protect the personal data it collects and uses. The company conducted an internal assessment to identify which data is essential for claims adjustments and for what purposes it is used. Based on this assessment, the company established internal policies to ensure the security and privacy of this data and fulfill the obligations set forth in the LGPD.

SPAR has also implemented technical measures to protect the personal data it collects and stores. The company has implemented access controls to its database to ensure that only authorized personnel have access to claims data. Additionally, the company has established protocols for the deletion of personal data that is no longer necessary for the purpose for which it was collected.

Furthermore, SPAR has invested in the training of its employees to ensure they understand the importance of personal data protection and how to handle such data in compliance with the LGPD.

In summary, SPAR INTERNATIONAL - Aviation Claims Adjusters is aligned with the LGPD and has been continuously working to ensure the protection of the personal data it collects and uses in its operations. The company is committed to the privacy and security of the personal data of its clients and employees.